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Embedded finance is one of the fastest-growing trends for FinTech. Embedding financial solutions directly into software reduces friction in the customer experience, resulting in increased retention on those platforms. This also allows leaders to quickly create a new revenue stream without dealing with risk, compliance, and capital markets. 

There are a number of products that can be embedded these days—from payments and banking to payroll and more. As platforms consider the various options to integrate with embedded finance partners, it’s also prudent to consider how to bring this product to market in a way that drives product adoption, customer satisfaction, and long-term growth. 

One-size-fits-all is, at best, a poor fit for most. At Pipe, we believe a tailored approach is critical to a successful partnership. 

The most important step in the GTM journey is truly understanding our partners’ customers—their customer segmentation, the pain points that they face on a regular basis, and how they utilize your product. Sharing this knowledge early on helps the Pipe Marketing team identify educational content and assets that are most relatable and helpful to the end customers, and utilize messaging and tone that will resonate with SMBs and prompt them to take action. 

We also monitor customer NPS at launch. This helps us keep a pulse on customer feedback, generate customer testimonials for marketing campaigns, and pass to our sales team if any customers report a negative experience. Creating this “playbook” is typical in embedded finance companies, but it’s critical that these playbooks can be adapted and customized to meet the needs of 

Embedded marketing for your embedded product

Not only is it critical to nail the messaging, but we also work with our partners to implement these messages into their product and customer lifecycle. We have varying degrees of marketing engagements depending on the preferences of our partners. Some rely on us to share pre-approved offers that they can trigger within their marketing automations, while others use webhooks to leverage daily underwriting and present the most timely offers to their customers. 

In addition to our custom email cadences, Pipe also supports partners in integrating in-product messaging to encourage engagement directly within the platform (think tooltips, pop-ups, and banners to drive awareness of customer pre-approved offers.) We’ve found tremendous value in multi-channel marketing efforts, even adding direct mail campaigns and outbound call support for some partners. 

When customers need more assistance, Pipe’s in-house sales support can drive conversion. While our self-serve onboarding streamlines the process for the majority of customers, about 30% of Pipe customers have been sales-assisted. Advancing capital is a big decision, and some business owners want a more in-depth explanation of what’s going on behind the scenes of a few-click application process. 

The Pipe team not only provides training and support for our partners, we can also act as an extension of our partner teams to answer questions or re-engage customers when they drop off in the funnel. We’ve also found that when our sales team touches a call, it generates a 2x higher avg advance than our self-serve customers. 

When selecting an embedded finance partner, consider who will also provide this embedded GTM support. At Pipe, we’re experts at marketing, educating, and selling our financial tools to small businesses. While many embedded capital providers see attach rates in the 1-3% range, Pipe’s vertical SaaS partners currently see a 13.1% attach rate within the first month. Feel free to reach out to me if you want to learn how Pipe can help you reach your growth targets. 

Pipe helps partners bring embedded finance to market with key GTM support tools and strategies

See how Pipe supports embedded partners with both turnkey and custom Go-to-Market support from launch and beyond to help boost activation and customer success.

Pipe's recipe for a successful embedded finance GTM strategy

Pipe’s recipe for a successful embedded finance GTM strategy

At Pipe, we’ve always believed that the real measure of success isn’t just about having a great product—it’s about how much capital gets into the hands of real business owners. If business owners aren’t choosing to utilize their capital access, for whatever reason, there’s no benefit to them or our partner platforms. That’s why we’re so proud of the high attach rate we’ve achieved with our embedded capital offerings. But what exactly does that mean? 

Simply put, the attach rate measures the percentage of merchants who activate a pre-approved or pre-qualified capital offer after it's presented to them. This metric is critical because it shows us that we're providing real value that merchants are eager to use. While many embedded capital providers see attach rates in the 1-3% range, Pipe’s vertical SaaS partners currently see a 13.1% attach rate within the first month.

A smooth user experience is non-negotiable. That’s why we’ve designed Pipe’s platform to be 

as frictionless as possible when it comes to integration

. Each integration option—whether it's Pipe-hosted, turnkey embedded UI, or custom API—ensures that our partners can implement the solution without significant development resources, minimizing costs and maximizing speed to market so the focus can stay on what really matters—helping merchants grow. After all, when they grow, you grow, and when you offer them something they truly want and need, you build your brand into a go-to platform for them.

For the merchants themselves, we’ve made accessing capital as easy as a few clicks. They don’t have to jump through hoops or leave the platform they’re already comfortable with. This kind of seamless experience isn’t just nice to have—it’s essential for driving higher attach rates because it builds on the trust merchants already have in your platform and removes the complexity and friction of getting capital. And it’s made possible by the way we underwrite.

Traditional lenders often overlook businesses that don’t fit into neat boxes, but we see things differently. By shifting our focus away from traditional credit scores and toward real-time data like revenue and cash flow, we're opening the door for a wider range of businesses—many of whom might not have had access to this kind of financing before.

Many small businesses may not have years of history—or the accounting and support staff to wrangle piles of paperwork—but that doesn’t mean their businesses aren’t worthy of access to capital. By measuring the actual transaction patterns, our models can pre-approve merchants for the capital they deserve without many unnecessary friction points.

This approach isn’t just about inclusivity (though that’s a big part of it); it’s about recognizing the true potential of businesses that might be overlooked by the old guard. And it’s paying off—by offering capital to more merchants, our partners are seeing a boost in attach rates that reflects the real demand out there.

Success doesn’t happen in a vacuum. That’s why we go the extra mile to support our partners with content that educates and engages their merchants. We don’t just drop a capital offering into a platform and hope for the best. Instead, we equip our partners with everything they need to explain the benefits of embedded capital in a way that clicks with their audience.

 is tailored to meet the needs of each partner and their merchants. Whether it’s nurture and lifecycle email campaigns and direct mail, white-labeled content marketing, or in-product messaging across your platform surfaces, we want to ensure your merchants are aware of their offer exactly when they need it and can activate it as easily as possible. 

If you really want a successful embedded financial product, an embedded go-to-market team is crucial. Our dedicated sales support and customer success teams work hand-in-hand with partners to onboard merchants and ensure they’re getting the most out of what we offer. While nearly everyone can self-serve through our funnel, there are always edge cases where merchants need a hand sorting out a bank account or a little extra clarity about a question they have. 

Seeing is believing, and our partners have seen the impact of seamless UI and go-to-market support in their numbers. Take Priority Capital, for example. After launching a new capital product powered by Pipe, they saw their attach rate increase by ~30% with Pipe’s tailored revenue team support, compared to a control group. For many SMB owners, accessing embedded capital this way is so easy, that they want to talk to a person to make sure it 

“Pipe’s dedicated GTM support team was first class in its proactive approach, providing tailored strategies that perfectly aligned with our product's needs. Our collaboration on deep market insights and hands-on guidance significantly streamlined the go-to-market process, making the product launch smoother and more effective.” - John Grebe, VP of Product Strategy at Priority. 

Ultimately, it comes down to more than just a good metric. The goal is to deliver real growth for small businesses through the platforms they use to run their operations every day. Another vertical SaaS partner not only saw an attach rate even higher than average, they also saw merchant revenue increase by an average of 15% in the first two months after taking an advance. SMBs need working capital, and they need platforms that will partner with them to make it more accessible.

Our high attach rates aren’t just numbers—they’re proof that when you make it easy for partners to deliver real value, everybody wins. By providing seamless integration options, innovative underwriting that expands access, and dedicated go-to-market support, we’re not just another embedded capital provider—we’re a true partner in growth.

Whether you're looking to enhance your platform’s offerings or help your merchants seize new opportunities, Pipe is here to help you unlock new levels of success. Let's connect and see how we can grow together.

 Average rate across our vertical SaaS partners in the US.

Pipe helps partners achieve attach rates well above industry average with a seamless user experience, tailored underwriting, and GTM support

See how Pipe helps partners achieve attach rates 4x higher than industry averages with one of the most merchant-friendly embedded capital solutions on the market.

How to achieve 4x higher attach rates with Pipe's embedded capital

This article was originally published on 

It’s hard to overstate the importance of small businesses to our economy. They account for nearly half the private sector jobs and almost as much of GDP. Keeping small businesses healthy is in the best interest of all of us, and yet many have a very difficult time accessing the capital they need to operate and grow. 

For these small businesses–with anywhere from a few employees to a few hundred–

 isn’t just a challenge; it’s also a necessity. They’re often at the mercy of seasonality and typically don’t have the kind of cash cushion that larger companies do. 

For the smallest of these companies, a dip in cash flow or the loss of just one or two team members can endanger their ability to operate and keep the doors open. The need for access to working capital is very real, but so is the struggle to get it. The one source that has historically worked for small businesses is starting to disappear. 

Traditionally, these small enterprises relied heavily on their relationships with local banks, credit unions, or Community Development Financial Institutions (CDFIs). These institutions provided a lifeline, especially when the size, structure, or maturity of the business made it challenging to secure funding from larger lenders. Unfortunately, over the past decade and a half, these smaller community banks have experienced significant headwinds, leaving small businesses struggling to find the financial support they need.

In the aftermath of the 2008 financial crisis, small banks faced numerous challenges, while larger counterparts benefited from government interventions. The crisis had an especially big impact on small banks, while subsequent government interventions like TARP and the Dodd-Frank Act disproportionately benefited larger financial institutions. It’s an eerie parallel to the trouble smaller businesses have in dealing with some of the burdens bigger companies can more easily handle.

With decreased profit margins and increasing compliance costs, small banks have not been able to devote the same level of resources to crucial functions like lending to small businesses. This regulatory response left small businesses that once relied on local banks at the mercy of large conglomerates, which often implemented one-size-fits-all lending policies that didn't cater to the unique needs of small enterprises. 

With many smaller banks sticking with what they know and working with a decreased risk appetite, there are fewer options for many businesses in need of funds. Fortunately, there are financing platforms that still understand what it’s like to run a small business and are quickly increasing their offerings.   

Trips to the bank are becoming less and less frequent as businesses accept more card 

 and manage more of their business life online. In fact, software platforms are becoming the new “watering hole” driving capital into small businesses. It’s here that small business owners run their businesses from end to end and get the support they need. 

If we look back just a few years ago, most software was horizontal. Payment platforms were for payments, scheduling tools were for scheduling, and payroll software was only for running payroll. Today, software is verticalized, allowing business owners to do everything in one place. For example, restaurant owners can use Toast (or, even more specifically, pizzeria owners can use Slice) to accept orders, process payments, run marketing, and more.  

Until recently, the missing piece has been capital. But fintech is changing that. Vertical software platforms hold the deep industry knowledge and transaction data they need to become the new community banks on a much more niche level. Let’s talk about what that looks like.  

 falls short for small businesses when it’s designed to fit much larger ones. For example, many traditional bank loans are based on credit scores, two or more years of financial statements, and some type of collateral assets. Even SBA loans require a minimum of 3 years of business history. For younger and smaller businesses, any one of these elements can be a barrier to accessing financing, whether they deserve it or not. 

Modern fintech makes it possible for financing to be underwritten directly from transaction data, reflecting a small business’s true ability to pay back the funds. I’ve seen this work very well with as little as six months of data, making it a much better fit for young businesses. With live revenue data as the basis for the decision, collateral is no longer needed to reduce risk, which is also a welcome change for small business owners. 

This kind of transaction data is exactly what vertical software companies have in spades. As the operating platforms helping SMBs run every day, they have the first-party data needed to successfully underwrite small business loans with very reasonable risk levels. All they’re missing is the expertise in capital and the right models for 

. This is where a fintech partner comes in. 

 connects businesses or consumers to financial services through non-financial platforms. In this case, vertical software platforms are the perfect connection point, allowing business owners to 

 in the same place where they run their operations and accept payments every single day. 

,fintech lenders can ingest all the underwriting data they need, eliminating most of the cumbersome manual application steps and cutting out the middlemen from the customer's perspective. They can access the capital they need on the platforms they’re already using. Not only that, but capital also becomes seamlessly connected to the tasks that require it, like accessing capital for inventory inside of your inventory management system or the capital to cover payroll inside of your payroll software. 

This is what it looks like when niche software platforms increasingly serve the roles traditionally played by community banks for their unique industries. With the help of embedded financing, likely built by fintech partners, they can offer financing solutions that are tailored not only to small businesses, but even to the specific industries they serve. As more vertical software adopts embedded finance, the need for small businesses to go to traditional financial institutions decreases. And as these platforms expand to offer broader services within their industries, they gain additional data points, allowing for even more tailored and bespoke financial solutions, all accessible in one place. 

Discover how embedded finance can transform software companies into the new community banks.

Discover how embedded finance can transform software companies into the new community banks, providing small businesses with seamless access to capital.

Will Embedded Finance Make Software Companies the New Community Banks?

For the smallest of these companies, a dip in 

 or the loss of just one or two team members can endanger their ability to operate and keep the doors open. The need for access to working capital is very real, but so is the struggle to get it. The one source that has historically worked for small businesses is starting to disappear. 

Traditionally, these small enterprises relied heavily on their relationships with local banks, credit unions, or 

Community Development Financial Institutions

 (CDFIs). These institutions provided a lifeline, especially when the size, structure, or maturity of the business made it challenging to secure funding from larger lenders. Unfortunately, over the past decade and a half, these smaller community banks have experienced significant headwinds, leaving small businesses struggling to find the financial support they need.

In the aftermath of the 2008 financial crisis, small banks faced numerous challenges, while larger counterparts benefited from government interventions. The crisis had an especially big impact on small banks, while subsequent government interventions like TARP and the 

 disproportionately benefited larger financial institutions. It’s an eerie parallel to the trouble smaller businesses have in dealing with some of the burdens bigger companies can more easily handle.

 and increasing compliance costs, small banks have not been able to devote the same level of resources to crucial functions like lending to small businesses. This regulatory response left small businesses that once relied on local banks at the mercy of large conglomerates, which often implemented one-size-fits-all lending policies that didn't cater to the unique needs of small enterprises. 

With many smaller banks sticking with what they know and working with a decreased risk appetite, there are fewer options for many businesses in need of funds. Fortunately, there are financing platforms that still understand what it’s like to run a small business and are quickly increasing their offerings.

Trips to the bank are becoming less and less frequent as businesses accept more card payments and manage more of their business life online. In fact, software platforms are becoming the new “watering hole” driving capital into small businesses. It’s here that small business owners run their businesses from end to end and get the support they need. 

Traditional lending falls short for small businesses when it’s designed to fit much larger ones. For example, many traditional bank loans are based on credit scores, two or more years of financial statements, and some type of collateral assets. Even SBA loans require a minimum of 3 years of business history. For younger and smaller businesses, any one of these elements can be a barrier to accessing financing, whether they deserve it or not. 

This kind of transaction data is exactly what vertical software companies have in spades. As the operating platforms helping SMBs run every day, they have the first-party data needed to successfully underwrite small business loans with very reasonable risk levels. All they’re missing is the expertise in capital and the right models for risk management. This is where a fintech partner comes in. 

, fintech lenders can ingest all the underwriting data they need, eliminating most of the cumbersome manual application steps and cutting out the middlemen from the customer's perspective. They can access the capital they need on the platforms they’re already using. Not only that, but capital also becomes seamlessly connected to the tasks that require it, like accessing capital for inventory inside of your inventory management system or the capital to cover payroll inside of your payroll software. 

See how risk teams leverage AI and machine learning to enhance product innovation and streamline underwriting.

See how risk teams leverage AI and machine learning to enhance product innovation, streamline underwriting, and provide tailored financial solutions for SMBs.

"

"How Risk Teams Drive Product Innovation in Fintech  "

How Risk Teams Can Help Drive Product Innovation

Small and mid-sized businesses (SMBs) play a pivotal role in driving innovation and economic growth. However, despite their significance, a staggering 53% of these businesses find themselves in a challenging predicament – they have "no current access to credit," according to a revealing statistic from 

. This glaring gap in credit access has broad implications, especially for businesses in the nascent stages of their lifecycle.

Traditionally, this lack of access to credit was directly linked to the nature of small business underwriting. Traditional business underwriting was heavily dependent on financial statements and bureau information that created a bias of more favorable outcomes for large & more established businesses. 

Young businesses often lack sophisticated accounting processes to create robust financial statements. Financial statements are a static information source that provides a point-of-time view of the business, which may not reflect the current financial situation. 

Early-tenure businesses tend to rely heavily on the owner's personal credit. The nature of small business credit needs drives higher & more volatile credit utilization leaving these small business owners with a knock on their personal credit as they build their business. This creates a deterrent in their access to credit and hence becomes a self-fulfilling prophecy.

Post 2008’s Great Recession, as banks pulled back from small business lending, a wave of fintechs tried to solve this problem with underwriting algorithms that combined these traditional sources of information with bank cash flow information that was now available via opt-in methods like Plaid/Yodlee. After some initial success, scaling this business model became an issue due to several limitations. 

These early fintech efforts used algorithms that still relied heavily on traditional bureau data and did not fully solve the access issue for businesses with a low traditional credit footprint. They were primarily reliant on direct channels for customer acquisition, which led to high cost of acquisition and high fraud losses due to an adversely selected pool of applicants. In direct channels, with most of the information required to underwrite being available only at the time of application, pre-approved offers could not be served, and the conversion of applicants to actual funded loans was quite low.

, where capital solutions are integrated within the digital ecosystem of the business, is proving to be a game changer. 

In this model, the card processor and vertical software provider become the channel partners for the 

 Technology integration with these partners means that capital solutions can be provided to borrowers within the ecosystem that they leverage on a day-to-day basis to run their business, thereby bringing capital to their digital doorstep. This also provides lenders continuous & real-time access to revenue data of the business enabling pre-approved loan & other credit offers based on this information. 

Revenue data tends to be much more portable across industries & geographies than bureau data. Even a short revenue history can enable offers of capital, whereas a bureau score takes years to gravitate to a prime score. By tapping into revenue data and being in the 

for collection, businesses, especially those deemed "too risky" by traditional models, can be given access to capital more fairly. This shift not only reduces risk but also democratizes access to credit, providing a lifeline to the small and mid-sized businesses that are often left out of the traditional lending equation. 

Embedded finance also solves the “conversion” and “cost of acquisition” issues with direct channels. Since the offers are pre-approved, most of the applicants can be approved, unlike the direct channels that have a much lower approval rate. Given the limited information required to be collected from applicants, the customer experience is much more frictionless, driving higher borrower adoption.     

Over the next few years, I believe we’ll see an explosion of 

 and embedded capital products, allowing a much broader range of companies to thrive and grow with access to credit. 

Explore how embedded capital leverages unbiased data to democratize credit access for small and mid-sized businesses

Explore how embedded capital leverages unbiased data to democratize credit access for small and mid-sized businesses, overcoming traditional barriers.

Can Embedded Capital Democratize Credit Access with Data?

Can Embedded Capital Democratize Credit Access with Unbiased Data?

For more than a decade, I’ve held key financial positions with Mailchimp, Visa, Intuit, and Pipe, with front-row seats to the inner workings of small and mid-sized businesses. During that time, not a day has gone by that I wasn’t immersed in data. But the way we leverage data is changing, and with it, hopefully, the way you look at your own business data. 

There’s a common misconception among companies of all sizes that CFOs are focused entirely on financial statements and 

be heads-down looking at that bottom line. But in today’s world, there’s more than one bottom line and more than one way to get there. We’re all looking for an edge—either a way to get ahead of the competition or a way to improve 

 performance—and I believe comprehensive performance data is the key to finding that edge.

We live in a complex world, and the complexity is only going to keep accelerating. Where CFOs once really 

limited to things like financial statements for insights, we’re now connected to more data and potential to measure performance than ever before. We have data measuring every part of the customer experience, from acquisition to engagement, performance, and attrition, all at our fingertips. Not only that, but we also have smarter tools to help us analyze that data with the help of AI and machine learning. 

All of this leads to two major shifts for the modern CFO. First, inputs from so many different places can revolutionize the way we make decisions. Instead of waiting for data that is backward-looking, we have the potential to invest in near real-time information. To make the most of all this data, we 

stay connected with the tools and know-how to analyze it. Anything else is just asking to be left behind by the competition. 

Secondly, CFOs must become experts in more than just the dollar signs and contribute to the company more broadly. In a complex market where small businesses and large corporations manage across multiple sales channels, compete for talent, and make financial decisions to grow their business, the world is more centered around data than ever. If you can help drive smarter decisions across functions, you’ll add value our finance forefathers and mothers only dreamed of.

Most companies I talk to ask about the tools and processes to make data-driven decisions. Here are five steps I suggest to them, and to you, to get a handle on your data and make the most of it for your company: 

Gone are the days of making financially or analytically inclined employees among your last hires. It bears repeating that companies that fail to prioritize data will be left behind. You need to reflect that value in your hiring decisions and the tools you invest in. 

Hire data-savvy people early on and equip them with the technology to capture, see, and analyze data in the best way. This will result in high-quality, usable data that will move your company forward and lead to much better decision-making.

 data out there, knowing where to focus is important. Make strategic choices about the metrics sacred to your sales and marketing funnel, customer satisfaction, and profitability. Once you know what to track, you can align your team around these numbers so everyone is on the same page. There’s nothing worse than monitoring metrics that don’t align with your goals or having your teams pour effort and time into work that moves the wrong needle.

We all know that setting goals only helps if you track your progress. In the same way, monitoring key metrics in your data is only useful if you review them regularly. Determine the best frequency for these reviews and who needs to be involved and stick to that schedule. Remember, just because you have data does not mean you have to review it with your team every day. Give your data some time to bake so that your reviews hold real meaning.

With the right people on your team using the right tools, you can be confident that your data is accurate. This sets you free from doubt and lets you foster healthy debate around what to do about the data, not the data itself. This is an easy point to gloss over, but it’s key to the power of good data. With a shared understanding of what the numbers really measure, you can focus your time and attention on building strategies and taking action.  

Commit to action and track the progress 

All of these things move us toward an ultimate goal: a culture that embraces the discussion and evolution of strategy. All this data makes it possible to see shifts beneath the surface and, in some cases, even predict them before they arrive. Meaningful progress in our companies comes from embracing those shifts and taking committed action as a result. That’s how the data-driven CFO becomes a driver of results.

As CFOs, we sit in the perfect position to harness the power of data. We’re well-equipped to make analytical decisions based on hard numbers. Now we need to direct that analytical thinking to more than just the financials. With accurate, reliable data, we can contribute to the company in new and exciting ways that have an outsized impact on the bottom line and beyond. 

Discover how embedded lending can help Payfacs and ISVs grow faster and how alternatives like Pipe can help streamline the process

Unlocking Business Growth with Embedded Lending

How to unlock financial data as a growth tool, no matter your business size

Personalization has become a cornerstone in shaping products and services today. As consumers, we’ve grown accustomed to customized offerings, an expectation that's rapidly expanding into the B2B sector. Within this evolving market, the payments industry has a notable advantage: access to a vast amount of first-party data gives companies accepting payments a unique edge. This sets the stage for verticalized Independent Software Vendors (ISVs) and payment facilitators (PayFacs) to develop finance solutions tailored to specific industry requirements and even bespoke offers for a company’s unique situation.

Companies that facilitate and handle payments are sitting on a goldmine: their 

. This wealth of data holds more than just transactional details; it reveals patterns, preferences, financial health, seasonality trends, and behaviors of the customers and merchants involved.

In the broader digital landscape, the prominence of 

 is waning due to increasing privacy concerns and stringent regulations. These changes have diminished the reliability and depth of insights from third-party data sources, making first-party data even more invaluable.

First-party transaction data offers several distinct advantages:

Direct Insight: Unlike data sourced from third parties, which may be diluted or generic, first-party data is direct and unfiltered. This means a clearer picture of customer preferences and behaviors without the noise of external sources.

Timeliness: Real-time transaction data allows companies to swiftly respond to emerging trends, customer needs, or market shifts, providing agility that's critical in the fast-paced world of finance.

Relevance: By analyzing transactional trends, payment companies can discern not only what products or services a customer prefers but also when and how they prefer them. This granular level of detail allows for the creation of highly relevant product offerings.

Privacy & Compliance: Using first-party data reduces reliance on external data sources, which often come with a host of privacy concerns and regulatory implications. Companies can have better control over data handling, ensuring both security and compliance.

Armed with these insights from first-party data, payment companies are in a prime position to craft personalized financial products and services. These tailored offerings, rooted in real transactional behaviors, can resonate more deeply with customers, leading to increased loyalty and engagement. The potential extends beyond just offering products; it opens doors to proactive solutions, anticipating customer needs even before they are explicitly expressed.

Unique positioning of verticalized ISVs and PayFacs

Verticalized ISVs and PayFacs stand distinctively in the payments ecosystem, owing to their deep industry understanding and access to transactional data. This combination allows them to design highly tailored financial solutions. More than just addressing current needs, their keen grasp of industry-specific challenges positions them to anticipate and create solutions for future demands. Instead of merely adapting, they're often a step ahead, aligning their offerings closely with the evolving needs of the industries they serve, thus becoming strategic partners rather than just service providers.

Transactional data isn't just about numbers—it's a window into a merchant's daily operations. By analyzing this data, companies can 

 on a daily basis, ensuring timely financial support. Moreover, pre-qualifying merchants based on this data can lead to more effective marketing campaigns. For instance, offering funding solutions at the right time or providing merchants with indicative funding limits can result in improved customer engagement and loyalty.

Beyond immediate financial offerings, transactional data provides a roadmap for long-term relationship building with merchants. By continuously monitoring and understanding spending patterns, seasonality, and other financial behaviors, payment companies can predict potential business challenges and opportunities for merchants. This proactive approach enables companies to tailor their financial products, not only addressing immediate needs but also future-proofing merchants and building those future needs into their product roadmap. In doing so, they position themselves as invaluable partners, deeply embedded in the growth journey of their merchants.

With the recommendation engine market poised to reach $54 billion by 2030, the potential for ISVs and PayFacs is significant. These engines, powered by first-party data, can push real-time product suggestions that resonate with the merchant's immediate needs. Whether it's a tailored financial product or a unique service offering, timely and relevant recommendations can drive growth and customer satisfaction.

A recommendation engine, tapping into this financial data, could proactively suggest a tailored financing solution to help manage inventory or expand operations. Conversely, during slower periods, it might propose 

. By constantly analyzing transaction trends, payment behaviors, and historical financial data, these engines can pinpoint the exact financial product a merchant might require, even before the merchant realizes the need. This level of anticipatory service, backed by powerful algorithms, ensures that financial solutions are not only relevant but also delivered at the optimal moment, maximizing impact and fostering deeper merchant trust.

Beyond immediate financial solutions, ISVs and PayFacs have the potential to introduce credit and savings programs that genuinely matter to merchants. Relevant reward schemes, for instance, can motivate merchants to engage more with a platform. On the savings front, offering multiple high-yield savings account options allows merchants to diversify their financial goals, from short-term objectives to long-term financial security. Moreover, given the unpredictable nature of business incomes, offering investment platforms with varying degrees of liquidity and returns can help merchants optimize their surplus cash.

Maximizing merchant loyalty through tailored rewards programs

Harnessing the depth of first-party transaction data, PayFacs and ISVs are uniquely positioned to create bespoke loyalty and rewards programs for their merchants. One such approach is the introduction of Tiered Benefits. For example, merchants who achieve specific transaction milestones could enjoy perks such as reduced fees, access to premium customer support, or even the chance to engage in exclusive partnerships. 

Additionally, to foster a sense of community and expand their network, PayFacs and ISVs can roll out Referral Programs. In this model, merchants are rewarded for bringing new businesses on board. These rewards could manifest as cashback incentives or special discounts on transaction rates. In essence, by tapping into personalized data-driven strategies, PayFacs and ISVs can ensure that their reward systems resonate more deeply with their merchant partners, driving both loyalty and growth.

The payments industry is at an inflection point, with the potential to reshape its future through personalization. With the right mix of data, technology, and industry expertise, verticalized ISVs and PayFacs can craft financial solutions that not only meet the present needs of the industry but also anticipate its future demands. As the lines between B2C and B2B continue to blur, personalization stands as a key differentiator, promising growth, loyalty, and long-term success.

Pipe CPTO Namrata Ganatra shares how Payfacs and ISVs can leverage personalization and first-party data to improve merchant experience.

Pipe CPTO Namrata Ganatra shares how payment processors and ISVs can leverage personalization and first-party data to improve merchant experience and metrics

Personalization and the Payment Industry

How the Payments Industry Can Leverage Personalization to Grow GPV and Loyalty

In today's fast-paced world, convenience is no longer a luxury but an expectation. This extends beyond our personal lives and directly impacts how businesses operate. As a result, 

 has experienced significant growth, offering small to mid-size business owners quick access to capital inside of the software they already use for day-to-day operations.

 (ISVs) nd Payfacs have a unique opportunity in this space to offer their customers more access to financial products, building a capital product presents formidable challenges. These challenges can lead ISVs and Payfacs to compare the pros and cons of in-house vs partnership 

click here to jump to a side-by-side comparison. 

The Rise of Vertical Payments and Industry-Specific Software

The ascent of vertical payments is an ongoing trend, offering comprehensive software tools that seamlessly integrate with business operations. Vertical-specific platforms like Toast have emerged as leading examples, providing restaurateurs with a one-stop solution.

This trend is expected to continue, leading to more all-encompassing operating systems that simplify business management and 

By integrating financial services seamlessly into their platform, software companies can unlock numerous benefits.

One advantage is the potential to significantly increase Gross Payment Volume (GPV). With embedded financing, software companies can provide their merchants with easy 

, empowering them to make larger purchases or invest in essential upgrades without straining their 

This increased purchasing power not only leads to higher transaction volumes but also cultivates stronger relationships with merchants, ultimately driving up GPV and bolstering the financial health of the ISV itself. 

, software companies also position themselves as indispensable partners, seamlessly integrated into their merchants' operations. As a result, merchants are more likely to choose and remain loyal to the software platform that not only meets their payment needs but also helps them manage their finances effectively.

By becoming an even more essential part of their business, serving both operational and financial needs, software companies can enhance customer retention and gain a competitive edge in the market.

Navigating the Challenges of Embedded Finance 

Building a lending business is harder than it may look, and several crucial requirements must be met. Obviously, you need access to the capital you’ll lend, but getting that capital and making the economics work requires that you clear at least four major hurdles.

You need a frictionless way to acquire quality customers at a low cost, and access to consistent, standardized data sets for risk underwriting.

These first two are the easiest for ISVs, as they already have a customer base and extensive data about them. The other two hurdles will likely take an ISV far outside of its wheelhouse and can lead to a quick death for an in-house embedded offering.

Once you have the customers and the data, you need reliable risk models with a proven track record.

On top of that, you’ll need efficient, automated end-to-end operations that allow you to run your lending program with thin margins while still coming out with a profit. That can be very tough to achieve when financing isn’t your core focus. 

If any of these four components is off the mark, you’ll either be unable to access the capital you need to offer embedded lending, or you’ll launch a short-lived offering that takes you away from your core business and can’t keep itself afloat.

Fortunately, there’s an alternative that allows you to leverage your customer, data, and deep industry knowledge, without taking on unrealistic financial challenges or untenable risk. 

Leveraging Fintech and Collaborative Opportunities 

Given the hurdles we’ve just mentioned, it’s easy to see how challenging it is to add small business lending to your platform.

Fortunately, you don’t have to do it alone. By partnering with fintech firms that specialize in connecting businesses to capital through technology, vertical ISVs can make the most of their deep industry knowledge and data to serve their customers even better. 

An embedded capital partner can automate the process, harnessing real-time data with as little as six months of history, in contrast to the two years of financials typically needed by banks.

It can also greatly reduce your risks, allowing you to benefit from increased revenue and deeper customer relationships without carrying loans on your balance sheet. 

allows for operational efficiency, technology-driven underwriting, compliance and regulatory solutions, for a turnkey embedded financing product.

Here’s a simple, side-by-side comparison of building your own capital product in-house vs partnering with a fintech capital expert like Pipe.

The rise of embedded finance presents a compelling opportunity for software companies to expand their offerings and empower small businesses.

However, building a sustainable lending business necessitates careful consideration, expertise, and strategic partnerships.

By embracing collaboration with fintech firms, software companies can leverage their deep industry knowledge while providing embedded financial services as a seamless off-the-shelf product.

This collaboration between vertical software solutions and fintech unlocks unprecedented value, delivering enhanced financial access to small businesses.

Discover the challenges and benefits of building embedded finance solutions and the value of partnering with fintech experts. 

Hear From The Experts

Pipe's recipe for a successful embedded finance GTM strategy

How to achieve 4x higher attach rates with Pipe's embedded capital

Will Embedded Finance Make Software Companies the New Community Banks?

How Risk Teams Can Help Drive Product Innovation

Can Embedded Capital Democratize Credit Access with Unbiased Data?

How to unlock financial data as a growth tool, no matter your business size

How the Payments Industry Can Leverage Personalization to Grow GPV and Loyalty

Should vertical software companies develop in-house embedded financing or partner?

Pipe Blog

SubscribeGet the best of Pipe's Blog

Hear From The Experts

How to achieve 4x higher attach rates with Pipe's embedded capital

Will Embedded Finance Make Software Companies the New Community Banks?

How Risk Teams Can Help Drive Product Innovation

Can Embedded Capital Democratize Credit Access with Unbiased Data?

How to unlock financial data as a growth tool, no matter your business size

How the Payments Industry Can Leverage Personalization to Grow GPV and Loyalty

Should vertical software companies develop in-house embedded financing or partner?

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Pipe Blog

SubscribeGet the best of Pipe's Blog